Important Note: This document is a legally binding agreement between you ("User") and MQ88 ("Platform"). By accessing or using any part of the mq88 platform, you confirm that you have read, understood, and agreed to be bound by all terms and conditions stated in this document, along with our Privacy Policy and Responsible Gaming Policy.
1 Acceptance of Terms and Conditions
These terms and conditions ("Terms") govern your use of the mq88 digital entertainment platform, accessible via our official website and mobile app. These Terms take effect as soon as you access the platform, register an account, or use any services offered by mq88.
Continued use of the mq88 platform following any amendments to these Terms constitutes your acceptance of the revised terms. If you disagree with any part of these Terms, you must immediately stop using the mq88 platform.
MQ88 reserves the right to amend, update, or replace these Terms at any time without prior notice. It is your responsibility to review these Terms periodically to ensure you are always aware of the latest applicable terms.
2 User Eligibility
To use the mq88 platform, you must meet all of the following eligibility criteria:
- At least 18 years old on the date of registration.
- Is not subject to any local legal restrictions that prohibit the use of digital entertainment services.
- Registering and using the platform in your own name, not on behalf of another individual or entity.
- Has never had an account banned or suspended by mq88 for prior terms violations.
- Capable of independently making legally binding decisions.
Warning: MQ88 reserves the right to request proof of age and identity verification at any time. Accounts found not meeting eligibility requirements will be suspended and balances may be forfeited depending on the circumstances.
3 Registration and Account Management
Each user is only permitted to hold one (1) account only on the mq88 platform. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, devices, or IP addresses — are strictly prohibited and may result in the closure of all associated accounts along with forfeiture of balances.
During registration, you are required to provide accurate, complete, and up-to-date information. False or misleading information provided during registration or at any point during use of the platform may result in immediate account closure.
You are fully responsible for:
- Keeping your account username and password confidential.
- Ensuring no other party uses your account without authorization.
- Notifying mq88 immediately if you suspect your account has been accessed without authorization.
- Updating your personal information if any changes occur.
The mq88 identity verification (KYC) process requires you to submit valid identification documents upon request, particularly before your first withdrawal is processed. This is a standard procedure to ensure the security of all platform users.
4
Deposits and Withdrawals
MQ88 provides a variety of safe and convenient deposit and withdrawal methods for users in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and other supported e-wallets. All financial transactions are processed through 256-bit SSL encryption to ensure the security of your funds.
Deposit:
- The minimum deposit amount is as stated on the platform's deposit page at the relevant time.
- Successful deposits will be credited to your account within seconds to a few minutes, depending on the payment method selected.
- MQ88 is not responsible for any delays caused by third-party payment processors.
- All deposits must be made using a payment method registered in your own name. Third-party payments are not accepted.
Withdrawal:
- Withdrawals can only be processed to a bank account or e-wallet registered in your name and verified through the KYC process.
- Minimum and maximum withdrawal limits are subject to the current terms stated on the platform.
- MQ88 reserves the right to hold withdrawals for security review or additional identity verification purposes where necessary.
- Withdrawals involving bonuses require the wagering requirements to be fully met before they can be processed.
Accounts showing suspicious activity or potentially involving money laundering will be temporarily suspended for further investigation. MQ88 reserves the right to report such activity to the relevant authorities.
5 Bonuses and Promotions
MQ88 offers a wide range of bonuses and promotions from time to time to add value to our members' gaming experience. All bonuses are subject to the specific terms and conditions stated alongside each promotional offer.
- All bonuses are subject to wagering requirement stated before a withdrawal is permitted.
- The welcome bonus can only be claimed once per new user.
- MQ88 reserves the right to void bonuses if there are signs of abuse or attempts to manipulate promotional terms.
- Multiple accounts registered solely to claim bonuses will result in all associated accounts being closed without any refund.
- Bonus validity periods are subject to the conditions of each promotion. Expired bonuses will not be extended.
- All decisions regarding bonus claims are final at the sole discretion of mq88 management.
For more information on current promotions and the mq88 VIP programme, please visit the
Promotions and
VIP us.
6 Game Rules
All games available on the mq88 platform are operated using a random number generator (RNG) that has been independently certified to ensure the fairness and transparency of every game outcome. Each game result is truly random and cannot be predicted or manipulated by any party.
- You are responsible for understanding the rules of each game before playing.
- Any technical issues encountered during gameplay must be reported to mq88 customer support immediately.
- Game results recorded by the mq88 server are final in the event of any dispute.
- The use of any automated software, bots, or unauthorized third-party tools during gameplay is strictly prohibited.
- MQ88 reserves the right to void winnings obtained through illegitimate means or exploitation of system bugs.
7 Prohibited Conduct
Users are strictly prohibited from engaging in any of the following activities on the mq88 platform:
- Registering or using multiple accounts for any purpose.
- Using another person's account information or sharing your account with others.
- Committing any form of fraud, including the use of unauthorized payment information.
- Exploiting bugs, system vulnerabilities, or technical errors for unauthorized gain.
- Using third-party software, bots, or automated tools to access or interact with the platform.
- Engaging in any activity that could be associated with money laundering or financing illegal activities.
- Harassing, threatening, or abusing other members or mq88 staff.
- Attempting to access systems or areas of the platform not intended for public use.
- Spreading false or misleading information about the mq88 platform.
Violation of any of the above prohibitions may result in immediate account suspension or closure, forfeiture of all balances and bonuses, and legal action where necessary.
8 Account Suspension and Closure
MQ88 reserves the right to suspend, restrict, or close any user's account at any time for reasons including but not limited to:
- Violation of any terms and conditions stated in this document.
- Suspected fraud, money laundering, or other illegal activity.
- Failure to complete the required identity verification (KYC) process.
- Actions that threaten the security or integrity of the platform.
- Requests from relevant legal authorities.
Users may also close their own account at any time by contacting the mq88 customer support team. Prior to account closure, all outstanding wagering requirements must be fulfilled and any remaining balance withdrawal is subject to the standard review process.
9 Liability Limit
To the extent permitted by applicable law, mq88 is not liable for any indirect, consequential, special, or punitive losses arising from the use of or inability to use the platform, including:
- Loss of anticipated profits or income.
- Service disruptions caused by technical factors beyond mq88's control.
- Losses arising from unauthorized access to your account due to your own negligence.
- Unfavorable game outcomes resulting from your own gameplay choices.
MQ88 does not guarantee that the platform will be entirely free from interruptions or technical bugs. However, we are committed to resolving any technical issues as quickly as possible.
10 Amendments to Terms
MQ88 reserves the right to amend or update these Terms and Conditions at any time. Amendments take effect immediately upon publication on the platform. We will endeavor to notify users of significant changes via in-platform notices or registered email.
It is your responsibility to review this Terms and Conditions page periodically. Your continued use of the mq88 platform after any amendments are published constitutes your acceptance of those revised terms.
The "Last Updated" date shown at the top of this page indicates when these terms were last revised. If you have any questions regarding recent amendments, please contact the mq88 customer support team.
11 Responsible Gaming
MQ88 is fully committed to responsible gaming practices. We believe digital entertainment should remain a fun activity and should never become a source of stress or financial hardship for anyone.
The mq88 platform provides the following self-control tools to help you manage your gaming activity responsibly:
- Deposit Limit — Set daily, weekly, or monthly deposit limits according to your budget.
- Loss Limit — Limit the maximum amount you can lose within a set period.
- Temporary Break — Temporarily suspend access to your account for a specified period if needed.
- Self-Exclusion — Option to permanently self-exclude from the platform if you feel it is necessary.
For more information on responsible gaming and available support resources, please visit the Responsible Gaming us.
12 Contact Us
If you have any questions, concerns, or feedback regarding these Terms and Conditions, the mq88 customer support team is available 24 hours a day, 7 days a week through the following channels:
- LiveChat — Available directly through the mq88 platform for an immediate response.
- Telegram — Contact our agents via the official mq88 Telegram channel.
- Email — [email protected] (response within 24 hours on business days).
For FAQ-related enquiries, please visit the FAQ us first, as most common questions have already been answered there.
By using the mq88 platform, you confirm that you have read, understood, and agreed to be bound by all terms and conditions stated in this document. Thank you for being part of the mq88 community.