Privacy Policy MQ88 —
Our Commitment to Protecting Your Data

1 Introduction and Scope of This Policy

MQ88 is fully committed to protecting the privacy and security of every user's personal information on our platform. This Privacy Policy is designed to provide a clear and easy-to-understand explanation of how we handle your data — from the moment you register an account through every transaction you make.

We understand that your trust in mq88 depends greatly on how we handle your personal information. That is why we never take privacy lightly. Every decision involving user data is made with care, prioritising your interests and safety.

This policy applies to all services offered by mq88, including the web platform, mobile app, customer support, and all our official communication channels. It does not apply to third-party websites or services you may access via links on our platform.

2 Types of Personal Data We Collect

MQ88 collects your personal information through two main methods — information you provide directly to us, and information collected automatically while you use the platform.

Information you provide directly:

• Full name as shown on a valid government-issued identity document.
• Email address and mobile number used during registration.
• Date of birth for age verification purposes (18 years and above).
• Bank account or e-wallet details registered for deposits and withdrawals.
• Copy of identity document (KYC) when requested for identity verification purposes.
• Any information you share while interacting with our customer support team.

Information collected automatically:

• IP address and general location information (state/country).
• Device type, operating system, and browser version used.
• Activity log data including pages visited and access times.
• Game session information including wagering, wins, and play duration.
• Cookie data and tracking technologies as further described in Section 5.

Summary of Data Types and Their Purposes:

3 The Purpose of Using Your Personal Data

MQ88 uses collected personal data solely for legitimate purposes related to platform operations. The following are the primary purposes for which your data is used:

• Account Management — Registering, verifying, and securely managing your user account.
• Transaction Processing — Processing deposits, withdrawals, and all related financial transactions.
• Identity Verification (KYC) — Ensuring all users meet the required age and identity eligibility criteria.
• Fraud Prevention — Detecting and investigating suspicious or unauthorised activity on the platform.
• Customer Support — Providing relevant and efficient assistance when you contact the mq88 support team.
• Platform Communications — Sending transaction notifications, account updates, and relevant promotional information (with your consent).
• Service Improvement — Analysing usage patterns to improve the quality and usability of the mq88 platform.
• Legal Compliance — Fulfilling legal obligations and applicable regulatory requirements.

4 Sharing Information with Third Parties

MQ88 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, we may share necessary information in the following limited situations:

• Payment Processors — Required transaction information is shared with authorised payment service providers (such as FPX processors, TNG eWallet, and other e-wallet platforms) solely for the purpose of processing your financial transactions.
• Technical Service Providers — Technical partners who assist us in operating and maintaining the platform, subject to strict confidentiality agreements.
• Legal Requirements — We may be required to disclose certain information to legal authorities if mandated by a court order or valid regulatory requirement.
• Rights Protection — In cases of fraud, money laundering, or serious security threats, we reserve the right to disclose necessary information to protect the platform and other users.

All third parties we work with are required to comply with data protection standards equivalent to or higher than our own. We do not permit third parties to use your data for any purpose other than those specified in their service agreements with mq88.

5 Cookies and Tracking Technologies

The mq88 platform uses cookies and similar tracking technologies to enhance user experience and platform security. The following are the types of cookies we use:

• Essential Cookies — Required for core platform functions such as login, user sessions, and security. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies — Helping us understand how users interact with the platform, enabling us to identify areas for improvement.
• Preference Cookies — Saving your settings and preferences such as preferred language and display configuration to streamline repeat visits.
• Security Cookies — Helping detect suspicious activity and protecting your account from unauthorised access.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the mq88 platform. For more information on managing cookies in your browser, please refer to your browser's help documentation.

6 Data Security and Protective Measures

MQ88 continually invests in high-standard security infrastructure to ensure your personal data is always protected. Key security measures we employ include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data stored in our database, including financial information and KYC documents.
• Two-factor authentication (2FA) available for all user accounts.
• 24/7 security monitoring to detect and respond to threats in real time.
• Strict internal access controls based on a need-to-know basis.
• Regular security audits conducted by independent cybersecurity experts.
• Comprehensive disaster recovery procedures and data backup.

7 Your Rights as a User

As a mq88 platform user, you have the following rights regarding your personal data:

• Right of Access — You have the right to request a copy of the personal data we hold about you.
• Right to Rectification — If any information we hold is inaccurate or out of date, you have the right to request a correction.
• Right to Erasure — Under certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to Restriction of Processing — You may request that we restrict how we use your data in certain situations.
• Right to Object — You have the right to object to the processing of your data for direct marketing purposes.
• Right to Data Portability — You may request a copy of your data in a portable, transferable format.

To exercise any of the above rights, please contact the mq88 customer support team. We will process your request within a reasonable timeframe, typically within 30 business days. Please note that data deletion requests may not be fully fulfilled if we have a legal obligation to retain the relevant information.

8 Data Retention and Deletion Period

MQ88 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable law. Our general data retention guidelines are as follows:

• Active Account Data — Retained for as long as your account is active and for a reasonable period after account closure.
• Financial Transaction Records — Retained for the minimum period required by applicable financial and tax regulations, typically between 5 and 7 years.
• KYC Documents — Retained in accordance with applicable regulatory requirements after account closure.
• Support Communication Log — Retained for the period necessary for reference and dispute resolution purposes.
• Technical Log Data — Retained for the period necessary for security and analysis purposes, then deleted or anonymised.

When data is no longer needed and there is no legal obligation to retain it, we will delete or anonymise it in a secure and irreversible manner.

9 Children's Privacy and Underage Users

The mq88 platform is strictly for adult users aged 18 and above. We do not intentionally collect or store any personal information from individuals under the age of 18.

If we discover that personal information belonging to a child or minor has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered an account on the mq88 platform should contact our customer support team immediately.

10 Links to Third-Party Websites

The mq88 platform may contain links to third-party websites or services from time to time. Please note that this Privacy Policy applies solely to the mq88 platform and does not cover the privacy practices of those third-party websites.

We are not responsible for the content, privacy policies, or practices of any third-party websites. We encourage you to read the privacy policy of every website you visit to understand how your data is handled by them.

11 Amendments to This Privacy Policy

MQ88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any amendments will take effect immediately upon publication on the platform.

For significant amendments, we will endeavour to provide reasonable notice via the platform or your registered email. The "Updated" date at the top of this page reflects the date of the last revision to this Privacy Policy.

Your continued use of the mq88 platform after any amendments are published constitutes your acceptance of the updated Privacy Policy. If you disagree with any changes, please discontinue use of the platform and contact us to close your account.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your privacy rights, our team is ready to assist through the following channels:

• LiveChat — Available 24/7 directly through the mq88 platform for the fastest response.
• Telegram — Contact our support agents via the official mq88 Telegram channel.
• Email — [email protected] (response within 1–2 business days).

When contacting us about privacy matters, please provide your account username and a clear description of your request so we can process it promptly and accurately. For urgent account security issues, please use LiveChat for an immediate response.